Privacy. 

Bristol intensives is committed to protecting your privacy. We will only use the information that we collect about you lawfully – in accordance with the Data Protection Act 1998 

You must bring the following with you to your test: 

your valid signed GB (or Northern Ireland) photocard licence – the photocard must be presented or, your old style valid signed GB (or Northern Ireland) paper driving licence and valid passport; (holders of non-UK passports should check that they are eligible to take a driving test here) It is a legal requirement to produce your licence and photographic evidence. If you do not bring these items with you, or you are late for your test, you will not be allowed to sit your test and you will lose your fee.

Reschedule Policy 

If you need to reschedule your test, you must allow at least three clear working days before your test date, to avoid losing your fee. For example to reschedule a test booked for a Friday you must inform us on the previous Monday. 

Cancellation Policy 

If you need to cancel your test, you must allow at least three clear working days before your test date, to avoid losing your fee. For example to cancel a test booked for a Friday you must inform us on the previous Monday. 

General Rules 

Please turn up at the test centre 15 minutes before your appointment is due so that you can check-in. All test centres are audio and visually monitored for quality and security purposes. 

Personal Items are NOT allowed into a testing room and must be placed in a locker. Personal items include, but are not limited to: mobile phones, earpieces/earphones, laptops/hand-held computers/personal digital assistants (PDAs) and other electronic devices, pagers, handbags, purses, wallets, hats, bags, coats, books, revision notes, dictionaries, notepaper, pens, watches, food and drink.

If you are found with any of the above prohibited items in the testing room, your test will be stopped, you will be asked to leave the premises and will lose your test fee.

Issues / Refunds Policy/ Complaints policy 

We take any complaint against the service seriously as we aim to provide excellent service throughout. If you feel we have let you down or you feel the need to cancel the course please click the link below to request a refund or lodge a complaint. We have to investigate all matters so please provide as much information as possible. We aim to investigate all matters as quickly as possible so will respond within 7 days, simple matters should be resolved within 48/72 hours. If a refund request is granted through our refunds department, Depending on your bank, you will see the refund show up between 5 to 10 business days after we have processed your refund. 

Please note that if you booked more than 3 months ago: refunds would not be issued to courses which we can allocate to our instructors in accordance with terms and conditions number 7. (Please note, we will only speak to the customer that is taking the course, unless they send an email from the one that appears on the booking form, nominating somebody to represent them regarding the complaint). If you wish to take your complaint further and through a third party, we will try and oblige as much as we can, but if a complaint can’t be dealt with in house then our stance will most likely be the same.